If you are a consumer and you wish to return an item you must notify us within 14 days of receiving the item via email at firstname.lastname@example.org and quote your order number. You must then return the item to us at 56 Andrews Road, London E8 4RL. Returned items must be undamaged and unworn. We may reduce or refuse a refund to reflect any damage or wear to any item you return to us that is caused by your use of such item beyond the minimum use necessary to inspect it on receipt.
If your item is damaged, please see below ('What do I do if my item is damaged?').